One Anchor Automation

Privacy Policy

Last updated: 31 January 2026

1. Introduction

One Anchor Automation ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our missed call automation services.

2. Information We Collect

Business Client Information

  • Business name and contact details
  • Phone numbers for call forwarding
  • Integration credentials (ServiceM8, Twilio accounts)
  • Billing information

End Customer Information (on behalf of our clients)

  • Phone numbers from missed calls
  • Information submitted through intake forms (name, contact details, job requirements)
  • SMS communication records

3. How We Use Information

We use the information we collect to:

  • Provide our missed call recovery and automation services
  • Send automated SMS messages on behalf of our business clients
  • Create jobs in our clients' management systems
  • Improve and optimize our services
  • Communicate with clients about their accounts

4. Data Sharing

We share information with:

  • Our Business Clients: End customer information is shared with the business client whose phone number was called
  • Service Providers: Twilio (SMS/phone), Make.com (automation), and other integration partners necessary to provide our services
  • Legal Requirements: When required by law or to protect our rights

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption in transit and at rest, access controls, and regular security audits.

6. Data Retention

We retain business client data for the duration of the client relationship plus 7 years for legal and tax purposes. End customer data is retained according to our clients' instructions and applicable data protection laws.

7. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Object to processing of your information
  • Data portability

8. Australian Privacy Principles

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@oneanchor.com.au

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.